Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How much does shipping cost and how long does it take?
We offer free shipping on all orders over $50. Standard delivery typically takes 3-5 business days, while express options are available at checkout for faster arrival.
What is your return policy if I am not happy with my rug?
We offer a 30-day 'No Hassle' return policy. If the rug doesn't fit your space or style, you can return it in its original condition for a full refund or exchange.
How do I choose the right rug size for my room?
We recommend measuring your furniture layout first. For living rooms, ensure at least the front legs of your sofa sit on the rug. Check our Size Guide link for specific room-by-room diagrams.
Are your rugs suitable for high-traffic areas or homes with pets?
Yes, many of our collections are crafted from durable polypropylene or treated polyester, making them stain-resistant, easy to clean, and perfect for busy households with pets and children.
Do I need a rug pad for my new purchase?
While not required, we highly recommend using a non-slip rug pad to prevent sliding, protect your hard floors, and provide extra cushioning underfoot.
How should I clean and maintain my rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning services once a year.